#62
Customizing the start page
Pages and Layouts · Practitioner
What is this skill?
Customizing the start page involves building a standard GOV.UK or NHS service start page with guidance, eligibility information, and a clear call-to-action button.
Why is it important?
- First impression – The start page sets user expectations for the service
- Eligibility checking – Help users understand if the service is right for them
- Reduce drop-off – Clear guidance prevents users starting journeys they can't complete
- Design system compliance – Follow the standard start page pattern